R.J. Enterprises

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FAQ

 ...click on the categories to browse Frequently Asked Questions

Ordering


  1. How can I place an order?
    There are few ways to place your order:
    Via eCommerce (Online): You can browse the products, select what you want and how many and checkout using your credit/debit card via PayPal.
    Via Fax: You can fax your written purchase order to (718) 937-2848.
    Via Phone: You can speak to our sales representatives by dialing (800) 847-3663, or (718) 937-0848 for local calls.
    Via Email: You can simply email us at sales@cablings.com or sales@rj-enterprises.com
    Via Mail: You can mail us your purchase order. (This method has the longest processing time for your order.)

    View our catalogues here.

  2. What is your typical lead time/processing time on orders?
    Normally, we will ship once your payment is processed or approved. For online orders, this is typically within 2-3 business days of your order submission.
    For volume orders, blanket orders, or customized orders, it takes 8 to 10 weeks from the receipt of the written purchase order. To confirm, please contact us directly.

  3. What payment methods do you accept?
    We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts & Corporate Checks. All online orders are processed through PayPal. Please remit all payments by check to RJ Enterprises, 38-14 30th Street, Long Island City, NY 11101.

  4. Is ordering online safe and secure?
    Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. RJ-Enterprises.com uses PayPal which processes all the payments via Secure Sockets Layer (SSL). SSL encrypts all ordering information (name, address, and credit card number, etc.) so no one can read it as it travels over the Internet.

  5. How long does an online order take to ship?
    Order processing time includes credit verification and time to pick and pack your order. If the merchandise is in stock, your order should leave our warehouse in 2-3 days. If the merchandise is on backorder it may take additional time. Please reference the availability message displayed on our product pages and in your shopping cart that indicates the expected time to ship.

  6. How do I track my order?
    You can track your USPS, Fed-Ex or UPS package(s) with the corresponding tracking number(s) sent to you via email. Please note that tracking numbers may take up to 24 hours to be valid, as tracking numbers are assigned before the shipping process begins. Email a request to resend the tracking numbers if you don't receive confirmation in an e-mail.

  7. How do I cancel an order?
    With any cancellation, please email us as soon as possible at sales@cablings.com to cancel the order. Be sure to include your name, email address, order number, and the product you want to cancel. We cannot cancel an order once it has entered the shipping process.

    If your order has already shipped and you do not wish to recieve it, you must refuse delivery from the shipping carrier.

  8. What kind of warrantee is offered on your products?
    R.J. Enterprises warrants its manufactured products and assemblies for a period of ten years from time of purchase. These products are warranted against defects in workmanship or materials under normal use. We cannot warranty our products in case of misuse, acts of God, or consequential damage. Alteration of product cancels all warranties. Under no circumstances will R.J. Enterprises be responsible for any damage beyond the replacement cost of the defective merchandise. R.J. Enterprises reserves the right to repair or replace any products that are returned under warranty.

Contact


  1. How do I contact R.J. Enterprises?
    Please visit our Contact Page to get in touch with us with any questions, concerns or feedback.

  2. Can I contact you for special deals and promotions?
    We do not typically communicate promotions and deals via personal email or other individual contact. Please check our web site frequently for new deals and promotions being advertised.

Payment


  1. What payment methods do you accept?
    We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts & Corporate Checks. All online orders are processed through PayPal. Please remit all payments by check to RJ Enterprises, 38-14 30th Street, Long Island City, NY 11101.

  2. Is ordering online safe and secure?
    Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. RJ-Enterprises.com uses PayPal which processes all the payments via Secure Sockets Layer (SSL). SSL encrypts all ordering information (name, address, and credit card number, etc.) so no one can read it as it travels over the Internet.

Products


  1. What kind of warrantee is offered on your products?
    R.J. Enterprises warrants its manufactured products and assemblies for a period of ten years from time of purchase. These products are warranted against defects in workmanship or materials under normal use. We cannot warranty our products in case of misuse, acts of God, or consequential damage. Alteration of product cancels all warranties. Under no circumstances will R.J. Enterprises be responsible for any damage beyond the replacement cost of the defective merchandise. R.J. Enterprises reserves the right to repair or replace any products that are returned under warranty.

  2. How do I find a product?
    You can use the navigation at the top of the page to browse products by category. You can also use the search at the top right hand corner of the page to find and discover products. Our catalogs also provide a list of our products, which you may easily search for on our web site by Part No. if you wish to purchase online.

  3. How do I report missing product information?
    Please contact us with any missing product information, inconsistencies, etc.

  4. Do you provide installation service for your products?
    We do not provide installation services for our products.

Shipping


  1. How much is shipping and handling?
    You can check the estimated price of shipping in your cart before you begin the checkout process. Shipping change depending on service proveder, service type, and products purchased.

  2. What is your typical lead time/processing time on orders?
    Normally, we will ship once your payment is processed or approved. For online orders, this is typically within 2-3 business days of your order submission.
    For volume orders, blanket orders, or customized orders, it takes 8 to 10 weeks from the receipt of the written purchase order. To confirm, please contact us directly.

  3. How do I track my order?
    You can track your USPS, Fed-Ex or UPS package(s) with the corresponding tracking number(s) sent to you via email. Please note that tracking numbers may take up to 24 hours to be valid, as tracking numbers are assigned before the shipping process begins. Email a request to resend the tracking numbers if you don't receive confirmation in an e-mail.

Account


  1. Why should I sign up for an account on your web site?
    Though it is not necessary to sign up for an account to order online at Cablings.com, signing up has several benefits. As a registered customer, you are more likely to be eligible for certain special deals (without an account, it is not possible to determine eligibility during checkout). Also, you can benefit from a cart that is saved between sessions when you log out, the ability to view your past shopping history, and a much easier checkout process.

  2. I cannot log in to my account? What should I do?
    If you know the email address that you used to sign up for an account, please use the Forgot Your Password link to retrieve a new password by email. Please remember to change your new password afterwards to something you will remember.
    If you do not know the email address that you used to used to sign up, please contact us so that we can let you know which address is associated with your account.

  3. I signed up for an account, but I have never received any emails from you, and I cannot log in. I am sure I am using the right email and password. What should I do?
    It is possible that you mistyped your email address when you first registered for your account. We are working on implementing a confirmation system that prevents this issue. Please contact us to confirm that the email you believe you registered with is the same as the one we have on file.

Returns


  1. How do I get a refund or exchange for a product?
    All returns must be approved through R.J. Enterprises Return Merchandise Authorization (R.M.A.). Numbers must be on the outside of returned materials. R.M.A. numbers expire after 30 days. All returns must be shipped freight pre-paid (Return shipping is at your own expense) and are subject to restocking charges. Custom products are non-cancelable, non-returnable and non-refundable.
    To get the R.M.A. number, please call us at 1-800-VIP-FONE or email us at sales@cablings.com. In rare instances, a product is defective. In such a case, we will either replace it or issue a refund to you.
    For a defective product, replacement items ship the same day the defective item is received and inspected by our Returns Department. We will do our best to process the return quickly. Please allow for transit time, usually 7-10 days depending on your location, and choice of shipping method.
    For a refund, we will credit back to the original purchasing credit card account number only, and will confirm credit to your account via e-mail.

    Return any item in its original condition.
    Include your receipt (packing slip).
    Return within 30 days of shipment date (on packing slip).

  2. What if I receive the wrong product?
    In the event that you do not receive the correct product, please refer to the Refund/Exchange question above.
 

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